What is a pre-order?
Pre-orders are orders taken before the actual release date of a product, so that you, the awesome fan, can secure your order of the item(s) before it's official release. 

What is a back order?
Back ordered products are products placed for (a product) that is temporarily out of stock. As soon as it comes back in stock, it will ship out to you. 

My order contains a pre-order item, why hasn't it shipped yet? 
Pre-orders usually ship a few days before the official release date of an item, but no earlier. If the official release has come, and you still have not received a shipment confirmation email, it may be due to the fact that we have not received the actual inventory for the item yet. We know that's a bummer, but know that the moment we receive the inventory, we work fervently to get orders processed and shipped right away.

My order contains other items along with a pre-order item, why haven't my other products shipped?
If your order contains both pre-order and non-preorder items, the entire order will ship in full when the pre-order item becomes available. We are unable to split shipments or ship other items separately. If you would like additional items shipped before the release date of a pre-order product, please place two separate orders for these items.